Below are some of our most frequently asked questions. If your answer isn’t below please Contact Us to resolve any issues you may be experiencing.

How do I Register for courses offered through KIC?

Navigate to the KIC website at Browse courses under the Course Store tab to identify your area of interest or professional need. Once a course has been added to your cart, you can proceed to checkout. Either login to your existing KIC account or you can register as a new user. If new KIC user, fill out the standard registration information and setup your login credentials. Once registered, you can proceed with the purchase of your course/s.

What happens if I do not receive my course access email from the KIC Alliance Partner?

Please allow up to 48 business hours for 2 emails to be delivered to your regular inbox, spam, junk, promotion, etc. The first email is from Knowledge Innovation Center and titled, “Order #XXXX Confirmed” and the second email will be from the organization hosting the course (i.e. Peregrine Global, VoicePlace, etc.). If either or both emails do not show up, use the contact us form or email

I want to change courses, do I get my money back?

Contact KIC at The KIC team will review your purchase and determine if you are eligible for a refund or credit towards a different course.

What happens if my course link does not work?

Copy and paste the course link in different browsers (Chrome, MS Edge, Mozilla, etc.). If alternative browsers do not work, contact KIC at or contact the course host found in your registration email.

What happens if I lose my course link and course link email?

Check your deleted, spam, and junk folders in your email account to see if the course link and instructions email was mis-placed. If unable to locate the email, contact KIC at

How long do KIC courses run?

Course run times vary, whether it is hosted live, self-pace, or a hybrid of both. Run times can range from as little as a few hours or up to several weeks depending on individual time management practices and live session availability. Upon sign-up for the course, review the course run time and schedule time in your calendar to complete the course.

How do I get college credit for completed KIC courses?

KIC courses are eligible for transfer credit to several degree programs at the University of Arizona Global Campus. Courses may also be eligible for Prior Learning Assessment or transfer credits at other Colleges or Universities. Please contact an admissions or enrollment advisor at the University of Arizona Global Campus or your chosen College or University to find out more.